Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Nina Made. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.

1. About Nina Made

Nina Made is an online retailer based in South Africa, offering carefully selected products to customers across the country.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website with the permission of a parent or legal guardian.

3. Products and Availability

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

Correct any errors or omissions.
Update product information without prior notice.
Limit quantities purchased.
Discontinue products at any time.

Colours may vary slightly due to differences in screen displays.

4. Pricing and Payment

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

Payment must be received in full before an order is processed and dispatched.

We reserve the right to cancel any order if payment cannot be verified or if fraudulent activity is suspected.

5. Shipping and Delivery

We offer free shipping on eligible orders within South Africa.

Estimated delivery times are provided for convenience and are not guaranteed. Delivery delays caused by couriers, weather, public holidays, or circumstances beyond our control may occur.

Ownership of the goods transfers to you upon successful delivery.

6. Returns and Refunds

Returns are accepted within 14 days of delivery, provided the items are unused, in their original condition, and meet the requirements outlined in our Return & Refund Policy.

Refunds and exchanges are processed in accordance with our Return & Refund Policy.

7. Order Acceptance

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel an order if:

The product is unavailable.
There is a pricing error.
Fraudulent activity is suspected.
We are unable to fulfil the order.

If payment has already been made for a cancelled order, a full refund will be issued.

8. Intellectual Property

All content on this website, including logos, images, graphics, text, product descriptions, designs, and branding, is the property of Nina Made unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the security or functionality of the website.
Upload malicious software or harmful code.
Misuse or attempt to gain unauthorized access to our systems.

10. Limitation of Liability

To the fullest extent permitted by South African law, Nina Made shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits any rights you may have under the Consumer Protection Act or other applicable laws.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).

12. Changes to These Terms

We may update these Terms from time to time. Any changes will become effective when published on this website.

Your continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts, unless otherwise required by applicable consumer protection legislation.