Refund policy

Return & Refund Policy

At Nina Made, we want you to love every purchase. If you're not completely satisfied, we're here to help with a simple and fair return process.

14-Day Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return, your item must:

  • Be unworn, unused, and in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging where possible.

  • Be accompanied by your order number or proof of purchase.

Free Shipping

We are proud to offer FREE shipping on all orders delivered within South Africa.

If you are returning an item because you changed your mind, the customer is responsible for the return shipping costs unless otherwise agreed by Nina Made.

If you received the wrong item, a defective product, or an item damaged during delivery, Nina Made will cover all return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

  • Earrings

  • Undergarments

  • Personalized or custom-made items

  • Final sale or clearance items marked as non-returnable

Damaged, Incorrect or Faulty Items

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or incorrect, contact us within 48 hours of delivery by emailing us with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will review your claim and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges (if any) are non-refundable unless the return is due to our error or a faulty product.

Exchanges

Need a different size or colour?

If stock is available, we are happy to exchange eligible items returned within 14 days in their original condition.

How to Start a Return

To begin a return, please contact us with:

  • Your full name

  • Order number

  • Reason for the return

Once your request has been approved, we'll provide you with the return instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Email: sheismadeinsa@gmail.com

Thank you for shopping with Nina Made In SA. We appreciate your support and are committed to providing quality products and excellent customer service.